JOLIENE NORIEGA, PLAYER DEVELOPMENT MANAGER Joliene is a Tulalip Tribes member that has worked in the casino industry for more than 25 years. She was a casino host for five years before being promoted as Player Development Manager in 2013. After a recent focus group with a client's casino host team, it dawned on me why player development is often omitted from these strategic planning discussions—some senior-level casino industry executives still view the hosting function as a non-strategic, reactive operating function instead of the proactive, sales-centric function that it should be.
Top online casino sites. 'Being explained what to say in situations while you have a guest live. I learned so many tips on what to say and what not to say when attempting to drive business. Gaining confidence. It was a great experience. Nick really makes you feel comfortable while teaching everything he can to improve your selling techniques.' – Casino Host, Mystic Lake Casino
Casino Host Training:
Casino Host Player Development Tips
Casino Players are looking to be interacted with. Inspired. Encouraged. Challenged and Heard. Meeting, interacting, and managing a casino guest and building relationships is vital to sustaining and growing your market, promoting brand loyalty. Maintaining current player account information to ensure database integrity and creating incremental revenue. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who excel in building relationships. They will be acute on human interaction and the opportunity it affords them to better position themselves to increase business. It's not about, 'my players love me'
Casino Host Training:
Casino Host Player Development Tips
Casino Players are looking to be interacted with. Inspired. Encouraged. Challenged and Heard. Meeting, interacting, and managing a casino guest and building relationships is vital to sustaining and growing your market, promoting brand loyalty. Maintaining current player account information to ensure database integrity and creating incremental revenue. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who excel in building relationships. They will be acute on human interaction and the opportunity it affords them to better position themselves to increase business. It's not about, 'my players love me'
I enjoy traveling, going to the movies and attending concerts and sporting events. I've been a part of the Valley View Casino & Hotel family since 2011. I started my career in food and beverage and have transitioned into my current role as a Casino Host in the Player Development department. Player Development Casino Host Thunderbird Entertainment Center Inc. 2.4 Norman, OK 73026 Place calls to players to promote the services of the casino. Director of Player Development 702-507-5904 nglennon@theresortatsummerlin.com. After working over 25 years in the local gaming and hospitality industry, Niall knows what locals like and how they expect to be treated.
- Incentive Program
- Standard Operating Procedures
- Floor Responsibilities
- Table Games Protocol
- Host Department Structure
- Commission
- Comping
Casino Host Pay
CASINO FLOOR VISIBILITY
- Topics include: Delivering the VIP experience
- Table & Slot Opportunities and Protocols
- Players Club Interaction
- Responding to Calls
- Comp Decisions
- Acquisition of New Players
- Cutting into New Players
- Obtaining Contact Information
- Interdepartmental Skills
- Qualifying Guests, Casino Sales Tactics
- Maintaining Database
- and all aspects of Casino Player Development
Casino Host Boot Camp:
I spend a certain amount of days on the casino floor observing hosts behavior and floor opportunities. I discuss my results with casino management and my plan of action for the following days. Once approved I spend time on the casino floor shadowing the casino hosts through their everyday duties. We know a trained casino host team will be skilled at anticipating your casino guest's wants and needs during high visibility times on the casino floor. A trained casino host team will understand the importance and opportunity in accepting phone calls, walk-ups to the Rewards Center, and casino table games pit and floor calls. Not only in providing service for all guests in the casino but understanding the importance and opportunity to qualify all guests. They are responsible for all player segments: Active, Inactive, Declining, fostering lower level players, and any Outer Market. A trained casino host team is thorough and detailed in preparations made for VIP guests and follow ups. They understand that every guest interaction and request is an opportunity to create retention. Players are looking to be interacted with. Inspired, encouraged, challenged and Heard. Casino host boot camp covers all aspects of player development and casino host training. It instills casino hosts with the core values of casino player development.
Casino Host Player Development Site
Hello, My Name is Jeff Glantz, Let me tell you a little bit about myself, I was born in Los Angeles , Ca, I then moved to Chicago , Where I did become a Huge Cubs Fan and After an Extremely Long wait it was great to See The Cubs Finally Win the World Series, I moved to Las Vegas in 1992 working Front Desk at the Stardust Resort and Casino , I then became a Hotel Supervisor and the Experience helped me to start my Career as a Casino Host, I spent 12 wonderful Years there and went to Green Valley Ranch as an Executive Host for 2 Years and then Joined the Caesars Family as a Player Development Executive and have been here for over 10 years, I really love it over here , We really have a Great Team and I work with really Outstanding and Professional Casino Hosts, Caesars has so many amazing Properties, I take care of all of the Caesars properties including Harrah's, Caesars, Planet Hollywood, Flamingo, Ballys, Paris, The Linq and The Rio , It really gives my guests so many wonderful and different options to choose from , We do have some of the Best Restaurants, Night Clubs, Shows and Shopping. I look forward to hearing from you and taking care of all of your Vacation Plans. Please call me anytime so I can assist you in making sure you have the experience of a lifetime , below is my contact info and I look forward to seeing you in the near future!
Jeff Glantz
V.P. of Player Development
Las Vegas Region, United States & Canada
Toll Free 877-582-7529 ext 82
Office 702-693-6130
Cell 702-210-1481
Fax 702-693-6186
Caesars, Paris, Planet Hollywood, Bally's, Flamingo, Harrah's, Cromwell, Linq, & Rio
